Frequently Asked Questions

Yes, Catatan Pemain operates under a licence issued by the Malta Gaming Authority (MGA), which oversees all sports‑betting activities. The licence number is displayed in the footer of the site, and the platform undergoes regular independent audits for game fairness and financial integrity. Being MGA‑licensed means we must adhere to strict player‑protection and anti‑money‑laundering rules.

The minimum deposit is RM10 (or the equivalent in your chosen currency). Deposits can be made via credit/debit cards, e‑wallets such as Skrill and Neteller, or bank transfer. There are no hidden fees for deposits, and funds are credited instantly for most methods.

Withdrawals to e‑wallets are usually processed within 24 hours after the request is approved. Card withdrawals and bank transfers take 3–5 business days. All withdrawal requests are subject to a quick security check; you’ll receive an email confirmation once the transaction is initiated.

The welcome bonus is a 100 % match up to RM200. To withdraw any winnings from the bonus you must wager the bonus amount 35 times within 30 days. Only bets on sports odds of 1.50 or higher count toward the rollover, and the requirement must be cleared before a withdrawal is permitted.

If a match is postponed before it starts, the bet is treated as void and the stake is returned to your account. For in‑play bets, if the match is abandoned and not completed within 48 hours, the wager is also voided. You will be notified by email of any changes to bet settlement.

Yes – you can set daily, weekly or monthly deposit limits, loss limits, and session‑time reminders directly in your account settings. We also provide a self‑exclusion option that temporarily or permanently blocks access to your account. Links to external support organisations are available in the Responsible Gaming section.